Holidays
Last update: 2 years agoWhat is it for?
The Holidays area is used to manage the holidays attended by your company
Why does it need to be done?
So that these days are considered not useful in calculating the SLA of the tickets.
Who should do?
This action must be performed by the contracting user of the taskier platform or users he defines who can access this resource through new access profiles.
When should it be done?
When it is necessary to disregard the registered holidays on the SLA deadlines defined in the tickets.
Where should it be done?
⦁ Link: https://app.taskier.io/panel-agent/holidays
⦁ Menu → Management → Holidays → Add Holidays
How should it be done?
| Input | What to do? |
| Name | Define an easily identifiable title for the holiday |
| Date | Day the holiday occurs |
| Scope | Municipal, State or Federal |
| Time | Full-time (all day) or part-time (part of the day) |
In this tutorial it was presented how to configure holidays, if you still have any questions please contact our support via email [email protected]