Categories
Last update: 1 year agoWhy does it need to be done?
This is a mandatory step if you want to use taskier's ticketing feature.
Through the categories you will be able to view the results of the demands of calls segmented in reports and on the dashboard.
For example, if you are a technology company, you may have ticket categories for Bug Fixes, New Features Implementation, Infrastructure Improvements, and so on.
Who should do?
This action must be performed by the contracting user of the taskier platform or users he defines who can access this resource through new access profiles.
When should it be done?
When there is a need to use the taskier's ticketing feature.
Where should it be done?
⦁ Link: https://app.taskier.io/panel-agent/categories
⦁ Menu → Management → Categories → Add Category
How should it be done?
| Input | What to do? |
| Name | Set a title for the easily identifiable category |
| Color | For easy visual category identification. For example: For bugs, we set the color red. |
| Priority | Low, Normal, High, Urgent. |
In this tutorial it was presented how to configure categories, if you still have any questions please contact our support via email [email protected]